Privacy Policy

1. Introduction

Prismara ("we," "us," or "our") is committed to protecting the privacy of individuals who interact with our services and website. This Privacy Policy explains how we collect, use, store, and share personal data, and describes your rights regarding that data. We operate from 41 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand, and comply with the Thailand Personal Data Protection Act (PDPA), B.E. 2562 (2019).

If you have any questions about this policy, please contact us at privacy@prissmaraer.

2. Data We Collect

We may collect the following categories of personal data:

Contact information: Name, email address, phone number, and company name — provided when you fill out a form on our website or contact us directly.

Usage data: Pages visited, time spent on site, browser type, device type, and referring URL — collected automatically through cookies and analytics tools.

Communication records: Messages, emails, and inquiry details you send to us through our website or other channels.

Business information: Company details and project requirements shared during consultations or service engagements.

3. How We Use Your Data

We use personal data for the following purposes: responding to inquiries and providing requested information about our services, delivering and managing our AI consulting services, sending relevant communications about your engagement or inquiry, improving our website performance and user experience through analytics, complying with legal obligations under Thai law, and protecting our legitimate business interests such as fraud prevention and security.

4. Legal Basis for Processing

Under the PDPA, we process your personal data based on one or more of the following grounds: your explicit consent (e.g., when you submit a contact form), performance of a contract or steps taken prior to entering a contract with you, compliance with a legal obligation, and our legitimate interests in operating and improving our business, provided these interests do not override your data protection rights.

5. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist us in operating our website and delivering services (such as hosting providers and analytics platforms), but only under strict confidentiality agreements. We may also disclose data if required by law, court order, or government authority in Thailand.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encrypted data transmission (SSL/TLS), access controls limiting data access to authorized personnel, regular review of security practices, and secure storage of electronic records.

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Contact form submissions and inquiry data are retained for up to 24 months. Client engagement data is retained for the duration of the business relationship and up to 36 months after completion. Analytics data is retained in aggregated, anonymized form.

8. Cookies

Our website uses cookies to enhance your experience and gather usage analytics. For detailed information about which cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you.

Right to rectification: Request correction of inaccurate or incomplete data.

Right to erasure: Request deletion of your personal data, subject to legal retention requirements.

Right to data portability: Request transfer of your data in a structured, machine-readable format.

Right to object: Object to processing based on legitimate interests.

Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

Right to lodge a complaint: File a complaint with the Personal Data Protection Committee of Thailand.

To exercise any of these rights, contact us at privacy@prissmaraer. We will respond to requests within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party website you visit.

11. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from individuals under the age of 18. If we learn that we have collected data from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

13. Contact Information

For any privacy-related questions or data requests, please contact:

Prismara — Data Protection

Email: privacy@prissmaraer

Address: 41 Phetkasem Road, Hat Yai, Songkhla 90110, Thailand

Phone: +66 74-362-815